The aim of the ticket inspection is to enhance the willingness to buy tickets and season tickets, and also to safeguard the interest of those travelling validly against of the fare-dodgers.
Ticket inspection is regulated by the 45/2008. (XII. 22.) decree of the local authority of Miskolc City of county rank about the basic conditions of providing public transportation service, and the travel conditions of our company. You can reach both documents on the following link:
In autumn 2008 the civil rights ombudsman launched an inspection at the public transport service providers of the capital and the cities. The ombudsman’s aim was to examine whether the passengers’ fundamental rights are vindicated during ticket inspection, surcharging and levying liabilities. MVK Zrt. received the outcome of the survey in late November, 2008, and on the whole it drew a positive picture about our colleagues’ work and the established practice. Some statements from the ombudsman’s report regarding ticket inspection:
In late 2008 Szonda-Ipsos made a survey at our company examining the ticket inspectors’ work through 80 test-purchases. The test-purchase means that some twenty colleagues of the research company dodged and recorded the following things:
On the whole the ticket inspectors’ action was positively evaluated.
On a five-degree scale our ticket inspector colleagues were given 3,96 points; and our company, MVK Zrt. was given 3,82 points. The outcome of the research highlights how important the work and opinion about the front personnel is, since it is that what the passengers reflect on the whole company.
Each test-purchaser gave the five most important features of the ticket inspectors they observed. The following chart summarizes the outcome:
|Positive features||Negative features|
|discretion||lack of eye-contact|
|patience||lack of identifier|
|kind, friendly manner|
|accomplished, quick administration|
|providing whole-scale information|
The above research bears great importance for us, because this way it is proved by an independent research that our colleagues do their job appropriately, comply with the provisions, fine the fare-dodgers, are professionally well-prepared, they provide quick and exact information. The researches also highlighted that we can enhance our passengers’ satisfaction further, and make the administration easier, if we act patiently, politely and in a helpful way towards the fare-dodgers.
We express our thanks to the ticket inspectors for their work and congratulate on their results.