The aim of the ticket inspection

The aim of the ticket inspection is to enhance the willingness to buy tickets and season tickets, and also to safeguard the interest of those travelling validly against of the fare-dodgers.

Regulating ticket inspection

Ticket inspection is regulated by the 45/2008. (XII. 22.) decree of the local authority of Miskolc City of county rank about the basic conditions of providing public transportation service, and the travel conditions of our company. You can reach both documents on the following link:

• 45/2008. (XII. 22.) számú önkormányzati rendelet
• 50/2009. (XII.23.) számú önkormányzati rendelet a 45/2008.XII.22 rendelet módosításáról
• 5/2011. (III.16.) számú önkormányzati rendelet a 45/2008.XII.22. rendelet módosításáról
• Utazási feltételek 2012. május 10-től

The Ombudsman’s opinion about the ticket inspection procedure in Miskolc

In autumn 2008 the civil rights ombudsman launched an inspection at the public transport service providers of the capital and the cities. The ombudsman’s aim was to examine whether the passengers’ fundamental rights are vindicated during ticket inspection, surcharging and levying liabilities. MVK Zrt. received the outcome of the survey in late November, 2008, and on the whole it drew a positive picture about our colleagues’ work and the established practice. Some statements from the ombudsman’s report regarding ticket inspection:

• The ticket inspectors can be suitably identified when doing their work.
• The demand of righteous procedure is not violated during ticket inspection, but the ombudsman warns our colleagues to act without making positive or negative distinction in each case.
• Although small proportion of the passenger complaints is about ticket inspector’s inappropriate manner, Szabó Máté ombudsman warns our colleagues to pay special attention to that, because in these cases the passengers’ right to dignity is violated.
• In connection with the practice of levying surcharges we received a positive feedback, because our company does not levy surcharges that are older than a year, which means that we proceed in accordance to the statutory provisions.

Extracts from the Szonda-Ipsos (2008.) survey

In late 2008 Szonda-Ipsos made a survey at our company examining the ticket inspectors’ work through 80 test-purchases. The test-purchase means that some twenty colleagues of the research company dodged and recorded the following things:

• General parameters of the situation, like the duration of administration, whether the colleague asked for identification document or not, was the police involved or not, etc
• the appearance of the ticket inspector,
• the first impression the inspector’s action evoked,
• The appropriateness and details of the information provided,
• The colleague’s behaviour and manner.

On the whole the ticket inspectors’ action was positively evaluated.

On a five-degree scale our ticket inspector colleagues were given 3,96 points; and our company, MVK Zrt. was given 3,82 points. The outcome of the research highlights how important the work and opinion about the front personnel is, since it is that what the passengers reflect on the whole company.

Each test-purchaser gave the five most important features of the ticket inspectors they observed. The following chart summarizes the outcome:

The above research bears great importance for us, because this way it is proved by an independent research that our colleagues do their job appropriately, comply with the provisions, fine the fare-dodgers, are professionally well-prepared, they provide quick and exact information. The researches also highlighted that we can enhance our passengers’ satisfaction further, and make the administration easier, if we act patiently, politely and in a helpful way towards the fare-dodgers.

We express our thanks to the ticket inspectors for their work and congratulate on their results.